Quick answers

About Crystli

Every part of the Crystli mattress has been carefully designed and designed to be well thought out. From the 7-zone ergonomic support base to the natural rubber latex and quilted removable cover.

The Crystli Mattress comes with a 10 year limited warranty

Update Wave Memory Foam is placed on the bottom of the normal memory foam layer. Let you freely return over the night, it doesn't restrict your movement. And, when you do move, you're unlikely to disturb your partner. because this mattress is good at absorbing bounces

Crystli's mattresses are CertiPUR-US certified, meaning all our foams meet the following health and environmental standards:
Low emission (low VOCS) for indoor air quality
Made without prohibited phthalates
Made without ozone depleters
Made without PBDEs
Made without Mercury, Lead and heavy metals
Made without formaldehyde

Shipping & Return

We have our own warehouse locally. Your Crystli mattress is rolled, vacuum-packed, and then shipped directly from our warehouse to your door. All Crystli mattresses are brand new and waiting to be delivered to you. After placing the order, you will receive a delivery confirmation via email, where you can arrange a delivery time that suits your schedule.

Shipping Time
The time frame of an order delivery is divided into two parts:
• Processing time: 1-2 Business days
• Shipping time: US: 2-8 Business days
Note: During public holidays, since courier companies will restrict operations during this period, shipping time may be affected. Although unfortunately this is beyond our control, we will do our best to improve this issue.

You can see here: Refund & Returns Policy

If you realize that Crystli is not the right mattress for you, simply contact our customer service team (Service@crystli.com) or live chat.

When we deliver the goods for you, we will take the initiative to send you a message about logistics.You also can track your package via Customer Service E-mail:Service@crystli.com. our customer service staff will check for you, so you need to provide the purchase order number

We can only cancel orders that have not been shipped. You can contact us via Service@crystli.com to cancel. After the order is canceled, we will refund you within 24 hours, thank you