Shipping Policy
Our goal is to provide you with good shipping options in the U.S and Canada.
Shipping Time
The time frame of an order delivery is divided into two parts:
• Processing time: 1-2 Business days
• Shipping time:2-8 Business days
(The delivery time for express services in remote areas is 7 to 14 working days.)
Domestic Shipping Rates & Carriers
We primarily use FedEx to ensure reliable and fast delivery. Or it could be another logistics company.
Order Tracking
Once shipped, you will receive a tracking number or express delivery URL via email. You can track your package directly on the url.
Q&A
Q: Where do you ship from?
A: Yes, we have our own warehouse. (Canada: Brampton ON L6W 0A5; US: Whittier, CA, US, 90606、Secaucus, NJ, 07094 or Lawrenceville GA, 30046). Locally, so basically you will receive packages shipped from our own warehouse locally. Thanks!
Q: How to track my order?
A: You can track your order on our website through the following.
link: https://www.swiship.com/track
Please note: Depending on your location, shipping may take up to 2 to 8 working days.
Q: How long will my product take?
A: We will ship your order within 1-2 working days, Shipment from our own warehouse locally, and it usually takes 2-8 working days for the parcel to arrive at your doorstep.
Q: Taxes and customs duties?
A: For customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping at manage@crystli.com
If you have any question Please contact us by Email at manage@crystli.com
Q: Shipping fee?
A: Free shipping (except for remote areas). Shipping fee applies to remote areas. The exact shipping cost will be shown upon placing the order.
Note:
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.
During public holidays, since courier companies will restrict operations during this period, shipping time may be affected. Although unfortunately this is beyond our control, we will do our best to improve this issue.
