Shipping Policy

Our goal is to provide you with good shipping options in the U.S and Canada

1. Where do you ship from?
Yes, we have our own warehouse (Richmond,Vancouver,BC V7A 4T7 ,Canada AND 3401 Lawson blvd,Oceanside,NY,U.S)locally, so basically you will receive packages shipped from our own warehouse locally. Thanks 

Shipping Time
The time frame of an order delivery is divided into two parts:
• Processing time: 1-2 Business days
• Shipping time:2-8 Business days

Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.

3.How to track my order?
You can track your order on our website through the following link: https://www.swiship.com/track
Please note: depending on your location, shipping may take up to 2 to 8 working days.

4.How long will my product take?
We will ship your order within 1-2 working days, Shipment from our own warehouse locally, and it usually takes 2-8 working days for the parcel to arrive at your doorstep.

5. Taxes and customs duties
For customers, there is no additional tax on our products, which means you only need to pay the final sale price when shopping at Service@crystli.com
If you have any question Please contact us by Email at  Service@crystli.com

Note: During public holidays, since courier companies will restrict operations during this period, shipping time may be affected. Although unfortunately this is beyond our control, we will do our best to improve this issue.

Affected by Covid-19, there will be some delay on the delivery.

Crystli DC Collection

The Crystli DC Collection is the company’s softest model, it is All Memory Foam Mattress.

This style mattress ideal for side sleepers who weigh under 130 pounds, people who awaken easily when their partner moves and motion transfers across the mattress surface and individuals with sharp pressure points that require extra cushioning.

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Crystli Twilight Collection

This style mattress ideal for sleepers over 130 pounds looking for support and pressure relief, people who want a more durable build and individuals who tend to wake up during the night when their partner shifts positions.

Crystli Twilight Collection is built for larger individuals, so the foam comfort layers give the necessary cradling to take the pressure off their hips and shoulders, while a layer of innerspring adds cushioning and bounce.

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Green Avocado Collection

Side sleepers who weigh less than 130 pounds will enjoy the ample cushioning provided by this style. Those who prefer a softer feel should opt for it.

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Crystli Midnight Collection

This style mattress ideal for back and stomach sleepers from all weight groups, side sleepers who weigh over 130 pounds and individuals who enjoy a firm feel and even support.

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