Refund & Returns Policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

You can always contact us for any return question at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Crystli DC Collection

The Crystli DC Collection is the company’s softest model, it is All Memory Foam Mattress.

This style mattress ideal for side sleepers who weigh under 130 pounds, people who awaken easily when their partner moves and motion transfers across the mattress surface and individuals with sharp pressure points that require extra cushioning.

Crystli Twilight Collection

This style mattress ideal for sleepers over 130 pounds looking for support and pressure relief, people who want a more durable build and individuals who tend to wake up during the night when their partner shifts positions.

Crystli Twilight Collection is built for larger individuals, so the foam comfort layers give the necessary cradling to take the pressure off their hips and shoulders, while a layer of innerspring adds cushioning and bounce.

Green Avocado Collection

Side sleepers who weigh less than 130 pounds will enjoy the ample cushioning provided by this style. Those who prefer a softer feel should opt for it.

Crystli Midnight Collection

This style mattress ideal for back and stomach sleepers from all weight groups, side sleepers who weigh over 130 pounds and individuals who enjoy a firm feel and even support.