Issue Collection

We're super excited that you are joining the Crystli family!

This will only take 3-5 minutes to complete and will give us some infomation if you have an issue or question about the item in the future.

We care about your privacy and will never disclose or share your personal information to third parties, below are two forms, one is to apply for Pre- or Post-sale Issue for our customers and the other is to guide you how to choose a suitable mattress so that we will gather information about your height and weight, how you sleep and any sleep problem points that need to be improved.

Pre- or Post-sale Issue Collection

Notice: If you purchased through the Amazon platform (not our official website), please contact our Amazon staff through this email:manager@crystli.com, and our Amazon customer service will arrange for staff to deal with you as soon as possible within 24 hours. You have to fill your order number and platform out.

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Your Information of choosing right mattress

We will gather information about your height and weight, how you sleep and any sleep problem points that need to be improved. Please fill them into Message, then we will contact with you how to choose a suitable mattress.

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Website Email: Service@crystli.com
Amazon Email: info@crystli.com
Work Day:Mon – Fri(11 AM- 11 PM EST) Phone:+1 844-998-2613