Warranty

Crystl  Mattress  comes with a 10-year warranty

Your new Crystli mattress is covered by a 10 year limited warranty (the “Mattress Warranty”). This limited Mattress Warranty gives you specific legal rights, and you may also have other rights which vary from state to state.

A. Products covered by this limited Mattress Warranty
This limited Mattress Warranty extends to mattresses manufactured by Crystli.com, and located in the United States or Canada (the “Mattresses”).

Mattresses are designed to work on a firm, solid-surface, on a bed base that is structurally capable of supporting the weight of the Mattress and user(s). This Mattress Warranty does not cover your Product if you use it in a manner incompatible with that intended design.

B. Who this Mattress Warranty extends to
This limited Mattress Warranty extends to the original purchaser of any Mattress who is located in the United States or Canada. Customers who purchased their Mattresses through Crystli.com and use those Mattresses for commercial purposes (for example, in a hotel or store) are “Trade Customers.”

All Crystli.com warranties, including any implied warranties, are valid only for the period of time the Mattress is owned by the original purchaser of the Mattress. The “original purchaser,” for the purposes of this Mattress Warranty, is the first purchaser of the Mattress from Crystli.com . Please retain a copy of your receipt as proof of purchase. All Crystli.com limited warranties are not transferable.

C. Crystli.com's limited Mattress Warranty and responsibilities
Crystli.com warrants the Mattress in its original packaging sold to you against the defects in material and workmanship set forth below (“Defects”) for a period of 10 years from the time your Mattress is purchased by you, when the Mattress is used normally for its intended purposes in the home and on a bed base that is structurally capable of supporting the weight of the Mattress and user(s).

This warranty does not cover:

1.A normal increase in softness of the memory foam which can occur during normal use.
2.Personal comfort preferences.
3.Body indentation of less than one (1) inch.
4.Physical abuse or damage to the structure and / or cover material, including but not limited to, burns, cuts, tears, liquid damage & stains, or soiling.
5.Damage from using an improper bed frame, foundation, or platform bed.
6.Non-compliance of washing instructions and handling for the cover resulting in damage to the cover or zipper.
7.Height of bed due to purchaser’s bed frame or headboard.

Product sold by re-sellers who are not authorized retailers.
Product sold “as-is”, “preconditioned”, “reconditioned”, “used”, “comfort return”, “returned”, “previously owned”, or any other similar wording indicating that the product is not “new” or of “first quality”, or has previously been purchased or used by another consumer.
Some degree of variation of the Silk & Snow product is to be expected. Imperfections that do not prevent ordinary comfort and use of the product are not considered to be defective (i.e. loose threads, surfaces may not be perfectly even, and corners may not be perfectly shaped or symmetrical. These conditions and any other conditions of a similar nature are not considered to be defects for which customers can seek any remedy under the warranty).
The actual measurement size of the Crystli mattresses may slightly vary. We allow for variances within 2.5 inches (+/-) as a result of the compressed packaging process, or due to various environmental factors.

Crystli makes no medical or health claims regarding its Products. Allergies, discomfort, or other conditions, are not covered under this Agreement nor Warranty. Any questions or concerns regarding medical or health conditions should be addressed by a licensed physician.

 Disclaimer, limitation on liability

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME STATES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED MATTRESS WARRANTY, IN NO EVENT WILL Crystli OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF CRYSTLI HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. CRYSTLI’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE MATTRESS GIVING RISE TO SUCH LIABILITY.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.